How long does it take for my order to ship?

Depending on the type of material you choose; we strive for a 4-5 business day turnaround time.

How do I locate my tracking number after my order has been marked completed?

You will receive an email from JawsTec with your tracking number as soon as your order is shipped.

What materials do you print with?

We offer Glassed Filled Nylon PA12 with an MJF process, PA12 with an SLS process, Nylon PA12 with an MJF process, MJF Polypropylene, MJF Nylon 11, and TPU.

Does Tumbling or Polishing affect the dimension on my finished part?

It could affect your dimension by .05mm.

What wall thickness should I have on my parts?

We recommend your wall thickness be at or above 1 mm.

What type of files does your quote engine support?

Our quote engine will accept STL, 3mf, OBJ, STP, or STEP files.

Do you offer Rush Production?

Yes, you can select rush production on our quote page. Rush production orders must be placed by 1:00 pm MST in order to start printing same day.

Will you share my files with anyone or share them on social media?

No, we keep your files and finished parts 200% confidential unless otherwise specified from you, the customer.

Can I email you my order or place it by phone?

In order to keep track of our high demand for orders daily, we prefer that you place your order online.

Do you offer scanning off an existing model?

No, not at this time.

How much will it cost?

You can get a quote right on our website. If you have an STL file upload it under the link “3D Print Quote” and you will get your price instantly.

Do you guys 3D print metal?

Do you print with resin?

No, we print with Nylon PA12, Polypropylene and TPU

How big can my part be to be printed in a single section?

The HP MJF machines have a print area of 380 x 280 x 380mm. The EOS machines have a print area of 340 x 340 x 600mm

What type of printers do you use?

We printing using the HP MJF 4200, 5210 machines, along with the EOS P396, P770 machines.

What type of files can I 3D print off of?

We can print from almost any 3D cad file type. STL files are the preferred method.

What resolution are your prints?

Our layer thickness is 80 microns in MJF and 120 microns in SLS.

What type of finishes do you offer?

We offer tumbling, polished, vapor polished, and raw.

Which material is least likely to warp in the sun?

SLS Nylon- raw with no color, but it will discolor to yellow color over time. Painting parts that are going to be in the sun is a good idea.

How do I request orientation on my parts?

You can select the box for a specific orientation and you must upload a PDF or image showing your exact orientation. 

What material is the most flexable?

TPU is the most flexible material we offer.

What material is most impact resistant?


How accurate are your internal thread inserts?

For internal threads, we would recommend have threaded inserts installed on your parts.

What is the shore hardness of your TPU?

Shore hardness for our TPU is 86A

How thick should a living hinge be?

We recommend .65mm or .025″

Do you print in color?

No, the coloring process is part of our post-processing that includes coloring in the Dymansion DM60 or hot pot dyeing.

How long does it take to print my order?

Using industrial printers as we do, your part/order could take anywhere from 12-24 hours to print. That does not include post-processing.

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